All You Need To Know For Media | Channels Press Room

Short description

Channels is a customer service software built to power up your customer service. It integrates with eCommerce platforms such as Shopify and Magento to show you the most important customer details right when they call you. This means no more interview-like customer support calls!

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Channels is a customer service software built to power up your customer service. It utilizes crucial customer data thanks to integrations with widely used eCommerce platforms such as Shopify and Magento. By displaying the most important customer details right when they call the company, customer support agents can get straight to the point and not waste theirs and customers’ time. Channels also integrates with LiveChat and therefore lets you offer a way to call your company when the chat is not enough.

Thanks to features such as an IVR, companies can build a fully-functioning helpline to serve their customers and leads. Plus, it’s a very flexible solution as you can handle customer support calls on your PC, laptop or even mobile thanks to our Mobile App which is available on both iOS and Android.

If you’d like to learn more about our approach to business, check out our About Us page.

If you’d like to learn more about the benefits of Channels, check out our Homepage.

If you’d like to learn more about all the features offered by Channels, check out our Tour page.