Jakub Kliszczak, Author at Channels

Practice makes perfect. Customer service training activities are great examples of that. The more you do, the more you receive....

Running a Magento Store is a quite challenging task. With more and more people getting into eCommerce and setting up...

The idea of proactive customer service is to answer the following question. Why cure when you can prevent? You might...

Good customer service costs less than bad customer service. Businesses lose $2378 each second due to poor customer service. Be...

This time the question about the meaning is not philosophical. I'm here to present you the simple definition of the...

If you come up with poor customer service, nothing's going to save your business, no matter the quality of your...

As one wise man said: The problem is not the problem. The problem is your attitude about the problem. -...

Podcasts are a type of content that is perfect for 2022. We’re living in such a fast-paced environment that we...

Inbound sales is the process that aims to constantly nurture your customers, so they can finally become your product’s ambassadors....

OK, we got the question - what is prospecting? The first answer that comes to mind is that it's the...

Our Insights